Terms and Conditions
Effective Date: December 27, 2023
Trust Therapeutics, LLC (“Trust Therapeutics,” “we,” “our,” or “us”) provides mental health teletherapy and life coaching services to individuals in Massachusetts and Florida. By accessing our website or using our Services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our Services. If you do not agree to these Terms, you should discontinue use of our website and Services immediately.
1. Acceptance of Terms
By accessing or using the Trust Therapeutics website located at trusttherapeutics.com, scheduling an appointment, or engaging with any of our Services, you confirm that you are at least 18 years of age (or the legal guardian of a minor receiving services), that you have read and understood these Terms and Conditions, and that you agree to be legally bound by them. These Terms apply to all visitors, clients, and others who access or use our Services.
2. Description of Services
Trust Therapeutics offers the following mental health and wellness services:
2.1. Individual Therapy: Personalized one-on-one therapy sessions delivered via secure video telehealth platform by licensed mental health professionals.
2.2. Couples and Family Therapy: Therapeutic services focused on improving communication, resolving conflict, and strengthening relationships for couples and families.
2.3. Children and Adolescent Therapy: Specialized counseling for children and adolescents, provided with appropriate parental or guardian consent.
2.4. Life Coaching: Non-clinical coaching services focused on personal growth, goal-setting, and life transformation. Life coaching is not therapy and does not treat mental health disorders or medical conditions.
All clinical services are provided exclusively via teletherapy (online video) to clients located in Massachusetts and Florida. Trust Therapeutics reserves the right to modify, suspend, or discontinue any service at any time without prior notice.
3. Telehealth Consent and Limitations
3.1. Telehealth Acknowledgment: By scheduling and attending a telehealth session, you acknowledge and consent to receiving services through electronic communication technologies, including video conferencing platforms. You understand that telehealth involves the transmission of personal health information electronically.
3.2. Technology Requirements: You are responsible for ensuring you have access to a reliable internet connection, a compatible device, and a private, secure location for your sessions. Trust Therapeutics is not liable for technical disruptions caused by your internet service provider or device.
3.3. Geographic Limitations: Teletherapy services are available only to clients physically located in Massachusetts or Florida at the time of the session, in accordance with applicable state licensing laws. It is your responsibility to notify us if you are located outside these states.
3.4. Emergency Situations: Telehealth services are not appropriate for psychiatric emergencies. If you are experiencing a mental health emergency, please call 911, go to your nearest emergency room, or contact the 988 Suicide and Crisis Lifeline by calling or texting 988.
4. Appointments and Cancellation Policy
4.1. Scheduling: Appointments must be scheduled through our designated scheduling portal or by contacting our office directly. All scheduled appointments are subject to provider availability and confirmation.
4.2. Cancellations: We require at least 24 hours advance notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours notice may be subject to a late cancellation fee.
4.3. No-Show Policy: If you fail to attend a scheduled session without prior notice, you may be charged a no-show fee. Repeated no-shows or late cancellations may result in the termination of services.
4.4. Provider Cancellations: Trust Therapeutics reserves the right to cancel or reschedule appointments due to provider illness, technical issues, or unforeseen circumstances. We will make reasonable efforts to notify you in advance and offer alternative appointment times.
5. Fees, Payment, and Insurance
5.1. Insurance: Trust Therapeutics accepts Medicare, Medicaid, MassHealth, and a range of private insurance plans including Blue Cross Blue Shield, Cigna, Aetna, United Healthcare, Tufts Health Plan, Mass General Brigham, Fallon Health, Allways Health, UniCare, and Optum. It is your responsibility to verify your insurance benefits and coverage prior to your first appointment.
5.2. Client Responsibility: You are responsible for any co-pays, deductibles, or amounts not covered by your insurance plan. Outstanding balances are due at the time of service or as otherwise agreed upon.
5.3. Life Coaching Fees: Life coaching services are not covered by insurance. Fees for life coaching are charged at an affordable private-pay rate, which will be communicated to you prior to your first session.
5.4. Non-Payment: Trust Therapeutics reserves the right to suspend or terminate services in the event of non-payment of outstanding balances. We may engage third-party collections services for unresolved accounts, consistent with applicable law.
6. Confidentiality and HIPAA
6.1. HIPAA Compliance: Trust Therapeutics is committed to protecting the privacy of your health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) will only be used and disclosed as permitted by law and as described in our Notice of Privacy Practices.
6.2. Limits of Confidentiality: While we maintain strict confidentiality, there are legal and ethical exceptions. Confidentiality may be limited in situations involving imminent risk of harm to yourself or others, suspected abuse or neglect of a child or vulnerable adult, a court order requiring disclosure, or other circumstances required by law.
6.3. Session Recording: Sessions may not be recorded by either party without the prior written consent of all participants. Unauthorized recording of any session is strictly prohibited.
7. Client Responsibilities
7.1. Accurate Information: You agree to provide accurate, current, and complete information when registering for services, scheduling appointments, or communicating with our team. Providing false or misleading information may result in immediate termination of services.
7.2. Appropriate Conduct: You agree to engage respectfully with all Trust Therapeutics providers and staff. Abusive, threatening, or harassing behavior will not be tolerated and may result in the termination of the therapeutic relationship.
7.3. Participation: The effectiveness of therapy and coaching depends significantly on your active participation and commitment. You understand that results may vary and that Trust Therapeutics cannot guarantee specific outcomes.
8. Website Use
8.1. Permitted Use: You may use our website for lawful purposes only. You agree not to use our website in any way that violates applicable local, state, national, or international laws or regulations.
8.2. Intellectual Property: All content on this website, including text, graphics, logos, images, and software, is the property of Trust Therapeutics, LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.
8.3. Third-Party Links: Our website may contain links to third-party websites. These links are provided for your convenience only. Trust Therapeutics does not endorse or take responsibility for the content or practices of any third-party websites.
9. Disclaimer of Warranties
Our website and Services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Trust Therapeutics does not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Trust Therapeutics, LLC, its owners, directors, employees, providers, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services or website. Our total liability for any claims arising under these Terms shall not exceed the total amount paid by you for Services in the three months preceding the claim.
11. Termination of Services
Either party may terminate the therapeutic relationship at any time. Trust Therapeutics reserves the right to terminate services if you violate these Terms, engage in harmful conduct, fail to meet financial obligations, or for any other clinically or ethically appropriate reason. Upon termination, we will make reasonable efforts to provide referrals to alternative providers to support continuity of care.
12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Suffolk County, Massachusetts.
13. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Updated Terms will be posted on our website with a revised effective date. Your continued use of our Services following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:
Trust Therapeutics, LLC
100 Cambridge St., 14th Floor
Boston, MA 02114
Email: [email protected]
Phone: 1-888-454-2439