Is Therapy Confidential? What a Therapist Can and Cannot Keep Private

Oct,25,2026

Trust Therapeutics Clinical Team
100% Online across MA, FL & NY

Wondering whether what you say in therapy stays in the room is one of the most common worries people have before starting. In general, therapy is built on confidentiality, because people can only be open when they trust that what they share is protected.

There are also limited exceptions, and knowing them up front means no surprises later.

What Confidentiality Generally Means

Your therapist is generally expected to keep what you discuss private, and not share information about your care without your permission. Many people are surprised to learn this includes the fact that you are in therapy at all.

Situations Where Exceptions May Apply

Confidentiality is not absolute. The exact rules differ by state and by situation, but exceptions commonly involve:

  • A serious risk of harm to yourself or someone else
  • Concerns about abuse or neglect of a child or vulnerable person
  • A legal requirement, such as a court order
  • Sharing information with your consent, such as for insurance billing or coordination with another provider

Your Insurance and Your Records

If you use insurance, some information about your care may need to be shared to process claims. Ask what would be shared before you begin so you can decide what feels comfortable.

Ask Before You Start

A good therapist will explain confidentiality and its limits in the first session. You are always welcome to ask questions, and asking is a sign of care, not suspicion.

Privacy in Online Therapy

For video sessions, your own space matters too. A private room, headphones, and a secure connection help protect what you share.

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Take the First Step Toward Better Wellbeing

Therapy doesn’t have to feel intimidating. Meet with a licensed therapist online from the comfort and privacy of your home across Massachusetts, Florida, or New York. We accept most major health insurance plans.

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Prefer to talk first? Call or text our care team at (866) 439-6161